Complaints that airport screeners lost, stole or damaged items in passengers' bags have plunged more than 50% as the government imposed tighter safeguards on luggage, federal records show.
Passengers who discovered missing or damaged belongings demanded money from the Transportation Security Administration 11,700 times in 2009, a steep drop from the 26,500 claims filed in 2004, according to TSA figures. The claims involved both carry-on and checked bags.
The agency has deterred baggage theft and damage by adding surveillance cameras to rooms where luggage is screened. The TSA and airports also have installed "hands-free" conveyor belts that whisk suitcases past screeners into bomb scanners.
Source: Thomas Frank, USA Today
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