Travelocity.com and Orbitz Worldwide Inc. are reportedly planning to stop charging a fee when customers book airline tickets over the Internet. According to a report filed by The Wall Street Journal, Travelocity and Orbitz will still charge the fee on multi-carrier itineraries and flights originating outside the U.S., Canada, Mexico and the Caribbean.
Since its no-fee promotion started in March, Travelocity has seen an increase in the number of people booking airline tickets, as well as an increase in the number of people clicking through to purchase other types of travel, said Tracey Weber, president of Travelocity North America. The report added that Travelocity also plans to make permanent a price guarantee on travel packages booked on the site.
Under its PriceGuardian program, which began as a temporary promotion, the site promises to refund a price difference from $10 to $500 if another Travelocity customer buys the same package at a lower price at a later date. Last week, Expedia.com made changes to its service policies, eliminating change fees and cancel fees on all hotel, car rental and cruise reservations and on virtually all flight reservations. In addition, Expedia.com no longer charges online air booking fees.
Source: Eye for Travel