The nation's largest airlines set a single-month record in November for on-time performance for the nearly 15 years the U.S. Department of Transportation has collected comparable data, according to the Air Travel Consumer Report released by the U.S. Department of Transportation (DOT). They also set a record for the lowest rate of mishandled baggage in a single month since these data were first collected in September 1987.
According to information filed with the Bureau of Transportation Statistics (BTS), a part of DOT's Research and Innovative Technology Administration (RITA), the 19 carriers reporting on-time performance recorded an overall on-time arrival rate of 88.6 percent in November, higher than both November 2008's 83.3 percent and October 2009's 77.3 percent.
Since comparable data were first collected in January 1995, the previous high on-time mark for reporting carriers was 88.0 percent in September 2002. In addition, the U.S. carriers reporting flight delays and mishandled baggage data posted a mishandled baggage rate of 2.78 reports per 1,000 passengers in November, an improvement over both November 2008's rate of 3.75 and October 2009's 3.48 rate.
The previous record low rate for mishandled baggage was September 2009's 3.01 mark. The monthly report also includes data on lengthy tarmac delays, flight cancellations and the causes of flight delays by the reporting carriers, and consumer service, disability and discrimination complaints received by DOT's Aviation Consumer Protection Division. This report also includes reports of incidents involving pets traveling by air, as required to be filed by U.S. carriers.
Source: Vicky Karantzavelou, Travel Daily News
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